You can cancel up to 12 hours before kick-off, or 20 hours for a morning game. What you paid goes straight back to your KickHub wallet. After that deadline the spot is yours: it can no longer be cancelled or refunded.
So a game tonight that you booked this morning is usually past the deadline. A game tomorrow evening is not. The exact deadline is shown on your booking in the app.
The rule, in full
Cancel before the deadline and what you paid goes back to your KickHub wallet, with no expiry on it. Once the deadline passes, the cancel button disappears and the spot cannot be refunded. Simply not turning up counts as a no-show, plus a warning on your account.
Three no-shows in thirty days suspends the account for seven days.
If we move your game to a new time, the same deadline applies, counted from the new kick-off.
Why the deadline exists
A spot released thirteen hours ahead almost always gets taken, often by someone on the waitlist. A spot released forty minutes before kick-off does not, and the game goes ahead a player short. The deadline is what keeps games full.
What you can still do tonight
Ask us about handing the spot to someone else. It is not an automatic right and it depends on the situation, but message us and we will look. If we can move it, you settle up between yourselves.
Turn up anyway. You have paid. Sixty minutes of football will probably improve whatever the evening was going to be.
Tell us if something serious happened. Injury, illness, an emergency. Message the support chat and we will look at it.
Do not just disappear
Whatever you decide, message us as soon as you know. It keeps your record clean, and it gives the organiser a chance to fill the spot even at short notice.