Getting startedUpdated 11 Oct 2026

The game is full. Can I still join?


Yes. When a game is full you can join the waitlist, and you take the first spot that frees up. You pay when you join the list, and if no spot opens you are refunded automatically.

How it works

Open the game in the app and join the waitlist. You pay for the spot at that moment, by card, PromptPay or your KickHub wallet, exactly as you would for a normal booking.

You then hold a position in the queue. Position one is next in line.

What happens when a spot opens

Cancellations happen constantly, especially in the twenty-four hours before kick-off. The moment one lands, the first person on the list gets it.

You are told two ways at once, a WhatsApp or LINE message and an app notification. You do not need to be watching the app or refreshing anything.

If no spot opens

You are refunded automatically after the game, without having to ask. The refund lands in your KickHub wallet, which you can put towards any other game and which does not expire.

Is it worth joining?

Usually yes. Plenty of waitlist spots convert, because someone always drops out. But it is a queue and not a guarantee, so if you need to be certain of playing, look for another game with spots still open rather than waiting on this one.

A tip that works

Join the waitlist for the game you actually want, then book a spot in a second game the same week as a backup. If the first one comes through, cancel the second before its cancellation deadline (12 hours before kick-off, 20 for a morning game) and the money goes straight back to your wallet.

Related questions

Can I join a full KickHub game?

Yes, through the waitlist. You pay when you join and take the first spot that frees up.

What happens if no spot opens on the waitlist?

You are refunded automatically to your KickHub wallet after the game, without having to ask.

How will I know if I got a spot from the waitlist?

You are told by WhatsApp or LINE message and by an app notification at the same time.

More in Getting started

Didn’t answer your question?

Message us on WhatsApp and a human will get back to you, usually within a few minutes.