Open the game in the app and check in, then look for the person holding the bibs. That is the organiser, and they are standing at the pitch you are playing on.
Most of our venues run several pitches at once, so arriving and scanning three games in progress is normal. It takes about thirty seconds to sort out.
Before you leave home
Open the game once and look at the venue details. Every venue page has the address and a Google Maps link, and the bigger sites tell you which entrance to use.
Do this at home rather than in the car park. Signal inside a covered venue is often poor, and that is exactly when you need the map.
When you arrive
Check in through the app. One tap, and the organiser knows to stop holding your spot open.
Then find the bibs. The organiser is the person carrying them and the ball, and they will be at the pitch, not at reception. If you genuinely cannot spot them, ask at the desk for the KickHub game.
Arrive ten to fifteen minutes early
Teams are made on the spot, once everyone is there. Turning up at kick-off means teams are already set and you spend the first five minutes being worked into a side rather than playing.
Early also gives you a moment to sit in the heat before running in it, which matters more here than most newcomers expect.
The venues that catch people out
Polo Football Park runs three covered pitches side by side, so check which one on arrival. Soccer Pro On Nut and Soccer Pro Ratchada are both Soccer Pro, in different parts of the city, so check the address rather than the name.
Still lost
Message the support chat. Someone will answer, and if it is close to kick-off they will call the organiser directly rather than talk you through it.